Sharon's Labs — Docs-Grounded Support Concierge

Answer support questions the docs already cover — with receipts.

6,795 Vercel doc chunks. Every answer cites its source. Refuses anything outside the corpus.

Upstash VectorDeepSeek V3Vercel AI SDKCloudflare Turnstile

↓ Try it live

The Problem

Support teams drown in questions the docs already answer.

Most deflection tools hallucinate or refuse. This one retrieves, cites, and hands off when it's out of scope.

40–60%

Of support tickets are questions the public docs already answer.

2–5 min

A human re-types the same answer, every time.

Citations a hallucinating bot can give you. By definition.

How It Works

From question to cited answer in one stream.

Retrieve

Vector search over 6,795 Vercel doc chunks. BGE 768-dim, cosine.

UPSTASH VECTOR

Answer & cite

DeepSeek V3 answers from the retrieved context. Every reply ships with three source passages.

DEEPSEEK V3

Refuse or hand off

Off-topic gets a guardrail. Out-of-corpus gets a simulated handoff. Never invents.

SYSTEM PROMPT + SANITIZER

Try It

Ask a real support question.

Try deployment, routing, caching, environment variable, or Functions questions. The concierge answers only when the indexed docs can back it up.

How do I set environment variables on Vercel?When should I use Edge Functions?How does ISR caching work?

Concierge· DeepSeek V3 · RAG

Demo

Concierge

Ask a support question and I’ll answer from the docs, then show the sources separately so the reply stays readable.

Trust & Limits

Nothing here is magic.

20 of 20 accuracy + red-team eval ↗Citations allowlisted to vercel.com + nextjs.orgRate-limited 20 req / hour per IP in productionTurnstile on every request in productionInput capped at 16 turns × 2,000 chars